Shell Hotels

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Refund & Cancellation Policy – Shell Hotels

We understand plans may change. Our Refund & Cancellation Policy is designed to be fair and transparent.

Guest Cancellations

Cancellation terms and applicable charges will be shared at the time of booking. All cancellation requests must be communicated through official contact details provided on the website.

Refunds

Eligible refunds will be processed to the original mode of payment. Refund timelines may vary depending on bank or payment gateway processing.

No-Show Policy

In case of a no-show without prior notice, no refund will be applicable.

Booking Modifications

Changes to booking dates or details are subject to availability and may involve additional charges.

Cancellation by Shell Hotels

In rare cases where Shell Hotels cancels a booking due to unforeseen circumstances, guests will be offered a full refund or alternative dates, as applicable.

Check-In/Check-Out
Price
Price - slider
₹5000 — ₹12000

House Rules

Check-in after : 1PM
Check-out before : 10AM

  • Outside food is not allowed in the villa.
  • Guests are not allowed to access the kitchen except for infants with prior permission.
  • Guests cannot invite other guests and day visitors during their stay.
  • Bachelor groups & stag parties are not allowed.
  • We do not encourage parties and late-night revelry. Loud music is not permitted beyond 10 pm.
  • Consumption of alcohol is permitted only within limits.
  • Illegal activities including but not limited to carrying/consuming drugs/narcotics and carrying firearms/weapons are prohibited on the property. Management reserves the right to report any such activities to local authorities.
  • Smoking within the villa/rooms is prohibited.
  • The pool (if present) is unguarded. There is no lifeguard on site. Children in the pool must be accompanied by adults at all times.
  • Guests are requested to take care of all personal valuables. Management is not responsible for loss, theft or damage to any items.
  • As required by law, every guest above 18 years must carry government-approved photo ID proof, that shows address. We accept only Aadhar Cards, Driving Licenses and Passports.
  • Inappropriate behaviour or violation of any of the above House Rules will invite a polite refusal to accept a Booking. If already checked in, Management reserves the right to ask guests to leave.

    House Rules

    Check-in after : 1PM
    Check-out before : 10AM

    • Outside food is not allowed in the villa.
    • Guests are not allowed to access the kitchen except for infants with prior permission.
    • Guests cannot invite other guests and day visitors during their stay.
    • Bachelor groups & stag parties are not allowed.
    • We do not encourage parties and late-night revelry. Loud music is not permitted beyond 10 pm.
    • Consumption of alcohol is permitted only within limits.
    • Illegal activities including but not limited to carrying/consuming drugs/narcotics and carrying firearms/weapons are prohibited on the property. Management reserves the right to report any such activities to local authorities.
    • Smoking within the villa/rooms is prohibited.
    • The pool (if present) is unguarded. There is no lifeguard on site. Children in the pool must be accompanied by adults at all times.
    • Guests are requested to take care of all personal valuables. Management is not responsible for loss, theft or damage to any items.
    • As required by law, every guest above 18 years must carry government-approved photo ID proof, that shows address. We accept only Aadhar Cards, Driving Licenses and Passports.
    • Inappropriate behaviour or violation of any of the above House Rules will invite a polite refusal to accept a Booking. If already checked in, Management reserves the right to ask guests to leave.

      Quick Facts

      • Smoking is strictly prohibited inside the home.
      • Pets are strictly not allowed inside the bathroom and on the Beds. Guests are requested to carry pet beds and take care of their pets safety.
      • Please note that occasional voltage fluctuations/outages may occur, and we request your patience in case of any temporary issues or delays. We also encourage you to be mindful of water and power usage during your stay.
      • Please be advised that check-ins and check-outs are not permitted after 6:00 PM. Additionally, the villa is equipped with electric fencing for security purposes.
      • The villa provides 2 hours of UPS backup, with estate generator support, however, AC will not be operational during the backup.
      • The approach road to the villa is slightly underdeveloped and has rough terrain.
      • Guests are requested to treat the beautifully curated stay and experience with care.
      • Property staff and caretakers will ensure a comfortable stay
      • Guests are not allowed to access the kitchen, please connect with the staff for any support.
      • A caretaker is present on the site along with additional staff for housekeeping, cleaning and cooking.

        Quick Facts

        • Smoking is strictly prohibited inside the home.
        • Pets are strictly not allowed inside the bathroom and on the Beds. Guests are requested to carry pet beds and take care of their pets safety.
        • Please note that occasional voltage fluctuations/outages may occur, and we request your patience in case of any temporary issues or delays. We also encourage you to be mindful of water and power usage during your stay.
        • Please be advised that check-ins and check-outs are not permitted after 6:00 PM. Additionally, the villa is equipped with electric fencing for security purposes.
        • The villa provides 2 hours of UPS backup, with estate generator support, however, AC will not be operational during the backup.
        • The approach road to the villa is slightly underdeveloped and has rough terrain.
        • Guests are requested to treat the beautifully curated stay and experience with care.
        • Property staff and caretakers will ensure a comfortable stay
        • Guests are not allowed to access the kitchen, please connect with the staff for any support.
        • A caretaker is present on the site along with additional staff for housekeeping, cleaning and cooking.

        Things to do

        Camping by the lake – Lay down a mat, unpack your basket, and enjoy a peaceful picnic by the calm, scenic lake just a short walk from the home.

        Hill trek – Lace up your shoes and hike to the nearby hilltop for fresh air, light adventure, and panoramic views of Hosur’s countryside.

        Farm experience – Take a leisurely walk through the lush vegetable garden and get a taste of slow, mindful living close to the land.

        Indoor games – Bond over rounds of foosball, cards, Jenga, and more in the cozy indoor space designed for laid-back fun.

        Barbecue & bonfire – Fire up the grill and gather around the bonfire for warm conversations, sizzling meals, and starry skies.

        Things to do

        Camping by the lake – Lay down a mat, unpack your basket, and enjoy a peaceful picnic by the calm, scenic lake just a short walk from the home.

        Hill trek – Lace up your shoes and hike to the nearby hilltop for fresh air, light adventure, and panoramic views of Hosur’s countryside.

        Farm experience – Take a leisurely walk through the lush vegetable garden and get a taste of slow, mindful living close to the land.

        Indoor games – Bond over rounds of foosball, cards, Jenga, and more in the cozy indoor space designed for laid-back fun.

        Barbecue & bonfire – Fire up the grill and gather around the bonfire for warm conversations, sizzling meals, and starry skies.
        • If booking is cancelled 21 days before checkin date, guests are entitled to a full refund. While, 50% refund if cancelled between 21-11 days before checkin date
        • Any cancellations made less than 11 days before your checkin date, would not be refunded.
        • A nominal cancellation fee (5%) is charged for processing the refund. While, refund in travel credits have no processing fee.
        • Refunds for cancellations would only be processed in the form of travel credits if any amount of travel credits is utilised for booking.
        • If any non cancellable coupon is used while booking, all cancellation policies are overridden. The guest is not entitled to any refund while rescheduling is possible*
        • Cancellation for peak dates, including Holi (14th–15th March 2025), Independence Day (15th August 2025), Diwali (18th–28th October 2025), and Christmas & New Year (24th December 2025–2nd January 2026), will not be accepted.
        • In case of extreme last-minute cancellations due to extenuating circumstances, Guests will be refunded 85% of booking amount if SaffronStays gets another booking for the same date(s). If not, Guests will not be given a refund, and the cancellation will be treated as a no-show.
        • If the Guest has made a partial payment, they are entitled to no refund whatsoever.

        Cancellation Policy

        • If booking is cancelled 21 days before checkin date, guests are entitled to a full refund. While, 50% refund if cancelled between 21-11 days before checkin date
        • Any cancellations made less than 11 days before your checkin date, would not be refunded.
        • A nominal cancellation fee (5%) is charged for processing the refund. While, refund in travel credits have no processing fee.
        • Refunds for cancellations would only be processed in the form of travel credits if any amount of travel credits is utilised for booking.
        • If any non cancellable coupon is used while booking, all cancellation policies are overridden. The guest is not entitled to any refund while rescheduling is possible*
        • Cancellation for peak dates, including Holi (14th–15th March 2025), Independence Day (15th August 2025), Diwali (18th–28th October 2025), and Christmas & New Year (24th December 2025–2nd January 2026), will not be accepted.
        • In case of extreme last-minute cancellations due to extenuating circumstances, Guests will be refunded 85% of booking amount if SaffronStays gets another booking for the same date(s). If not, Guests will not be given a refund, and the cancellation will be treated as a no-show.
        • If the Guest has made a partial payment, they are entitled to no refund whatsoever.

        Cancellation Policy