- Return Authorization
- Restocking Fees
- Return Window
- Non-Returnable Items
- Damaged & Faulty Products
- How to Request a Return
- Contact Us
Need a Return Authorization?
Contact our Customer Service Department before sending anything back.
support@polymercrafts.com +91 86181 07001This Refund & Return Policy explains when a return is possible, what fees apply, which items can never be returned, and how damaged or faulty products are handled at Polymercrafts.
Return Authorization Required
Returns will not be accepted without prior authorization from our Customer Service Department.
Restocking Fees
Where a return is accepted, the following restocking fees apply depending on how the return was initiated:
| Scenario | Restocking Fee |
|---|---|
| Goods returned without an RA (Return Authorization) | 30% |
| Authorized return, made within 7 days of authorization | 25% |
| Stock items packaged & ready for pickup, then cancelled | 25% |
Return Window
- Returns on stock items will not be accepted after 7 days of delivery.
- When We elect to accept a return of goods, the return must be made within 7 days after authorization is granted.
Non-Returnable Items
The following are not returnable or cancellable under any circumstances:
- All showcases
- All Wall Standoff Sign Holders
- Any custom or special orders
Damaged & Faulty Products
For products damaged in shipment, or products that arrive faulty or incorrect, We offer replacement — not refund — with prior approval from our Customer Service Department.
Damaged During Shipment
No refund is possible for products damaged during shipment; however, replacement is possible with prior approval of our Customer Service Department.
Faulty or Incorrect Item
No refund is possible if the customer receives a faulty product or a different product than the one ordered; however, replacement is possible with prior approval of our Customer Service Department.
How to Request a Return or Replacement
Contact Customer Service
Email support@polymercrafts.com with your order number and the reason for the return or replacement request.
Share Details & Photos
For damaged, faulty, or incorrect items, include a description of the issue and photos where possible — this speeds up review.
Receive Your RA (If Approved)
Our Customer Service Department will issue a Return Authorization and confirm whether a return, replacement, or restocking fee applies.
Ship or Return the Item
Return the item within 7 days of authorization. Items picked up or couriered to our Manufacturing Unit are returned at the customer's expense.
Start a Return or Replacement
Reach out to our Customer Service Department before returning any item — authorization is required in every case.
support@polymercrafts.com +91 86181 07001